Guarantees

Once you acquire any of the instruments bearing the authentic signature of our workshop, we guarantee:

I. Free technical support and repair of any technical problems that may occur with regard to the instrument and which are due to technical oversights on our part.
A forward or backward bending of the fret board, or an unnatural sagging of the top are covered by our guarantee. We do not cover breakage due to the instrument being dropped or struck; cracking due to exposure to unsuitably dry conditions or inappropriate temperatures; damage to strings, frets or the varnish.

II. We provide our customers (exclusively personally) the option of exchanging their instrument with another one constructed by us.
For example, if one of our instruments was purchased for 1500 Euros, if and when he/she wishes to do so, the buyer may return the instrument to our workshop. Once we deduct the cost of possible damage that may have occurred during its use, the owner may pay an additional sum if he/she wishes to acquire a higher quality instrument. The option to change the instrument is personal and is not transferable by a possible resale of the instrument by the owner.

The two guarantees are lifetime guarantees.. There is no time limitation and they remain valid provided that no other professional luthier or amateur has intervened on the instrument and/or has repaired or replaced parts of the instrument. Each owner should ensure that the strings used are the appropriate ones.

Christos Spourdalakis

See also

Neorion Strings